What to Expect at Your First Telemedicine Visit: A Step-by-Step Guide

If you’ve never done a video visit with a doctor before, it’s normal to have questions about how it actually works. Here’s a straightforward walkthrough of what happens before, during, and after a telemedicine appointment with Luckycharm Primary Care.

Before the Visit

• Book your appointment online at app.elationemr.com/book/luckycharm or by calling (855) 66-LUCKY
• You’ll get a confirmation with a secure video link — no special app or account required in most cases
• Find a private, well-lit spot with a stable internet connection a few minutes before your appointment time
• Have your ID, insurance information (if applicable), and a list of current medications on hand

During the Visit

A telemedicine visit follows much the same structure as an in-person one: you’ll discuss your symptoms or concerns, answer questions about your history, and have a two-way conversation with your provider — not a rushed, one-directional check-in. If a physical exam finding is needed that can’t be assessed over video, your provider will let you know whether an in-person follow-up is the right next step.

What Telemedicine Works Well For

• Cold, flu, and upper respiratory symptoms
• Follow-up visits for chronic conditions already being managed
• Medication refills and dosage check-ins
• Rashes and other visually assessable skin concerns
• Mental health and general wellness check-ins

Conditions that need hands-on examination, bloodwork drawn in-office, or urgent evaluation are better suited to an in-person visit — your provider will always be upfront about which category your concern falls into.

After the Visit

You’ll receive a visit summary, any prescriptions will be sent electronically to your pharmacy of choice, and if follow-up labs or an in-person visit are needed, your provider will help you get that scheduled.